Return Policy

  1. Order Approval and Proofing:
    Before proceeding with production, requires approval from the customer on the artwork proof. The customer is responsible for thoroughly checking the proof for any errors or discrepancies. Once the customer approves the artwork, begins production, and the customer assumes responsibility for any mistakes in the artwork. Therefore, it’s crucial for the customer to carefully review the proof before giving their approval.
  2. Production Location and Timeline:
    To meet project deadlines, CustomBoxesRange reserves the right to produce and ship orders from any location without advance notice to the customer. This ensures timely delivery and helps us manage workload efficiently.
  3. Non-Refundable Custom Orders:
    Since all items sold by CustomBoxesRange are fully customizable, they are non-refundable once produced. As each item is tailor-made per order, we don’t accept returns or issue refunds unless the item is defective (see policy 4).
  4. Defective Items and Reprint Policy:
    If the delivered items are found to be defective, the customer should contact CustomBoxesRange within 15 days of the delivery date, providing detailed information about the defect. In such cases, we will gladly reprint the order without additional costs. However, please note that there will be no refund for custom-made items. If there’s an error in printing caused by CustomBoxesRange, we will redo the order at no extra charge.